This policy explains the cookies and similar technologies used on Energy Relief Vault and the choices available to you.
1. About this policy
Energy Relief Vault is operated by Myriad Developments Limited (“Myriad”, “we”, “us” or “our”). This policy applies to the public Energy Relief Vault website.
For information about how we use personal information, please read our Privacy Policy.
2. What cookies and similar technologies are
Cookies are small text files stored on your device by a website. Similar technologies, including local storage, can also store or access information on your browser. They may make a service work, remember choices, measure use or support interactive features.
3. Categories we use
Strictly necessary. We use first-party local storage to remember the cookie choices you make. This is necessary to respect your selection and cannot be disabled through our preference manager.
Analytics. If you consent, Google Analytics 4 helps us understand how visitors use the website. Analytics is disabled by default.
Support chat. Crisp Total Privacy Mode allows the chat launcher to display without creating a visitor session. When you actively open chat, Crisp creates the storage needed to maintain the conversation and session you requested.
4. Technologies in use
| Technology | Category and provider | Purpose | Duration |
|---|---|---|---|
erv_cookie_consent_v1 local storage | Strictly necessary; first-party | Records the consent-policy version, category choices and timestamp so the website can honour your selection. | Until the consent version changes, you clear browser storage or the record is replaced. |
_ga | Analytics; Google Analytics 4; first-party cookie | Distinguishes website visitors for aggregate measurement. | Up to two years. |
_ga_<measurement-id> | Analytics; Google Analytics 4; first-party cookie | Maintains and counts an analytics session. | Up to two years. |
crisp-client%2Fsession%2F<website-id> | Requested support feature; Crisp; first-party cookie | Created after chat is opened to maintain the requested support-chat session. | Approximately six months in the audited implementation. |
crisp-client%2Fsocket%2F<website-id> | Requested support feature; Crisp; first-party cookie | Created after chat is opened to support its live connection. | Approximately three days in the audited implementation. |
crisp-client/session/<website-id> local storage | Requested support feature; Crisp; first-party storage | Created after chat is opened to store its conversation session state. | Until Crisp or the visitor clears the stored entry. |
Google and Crisp supply the scripts used for their respective services. The listed cookies and local-storage entries are stored against the Energy Relief Vault website domain. We do not enable Crisp MagicBrowse, co-browsing or additional visitor-identification commands through this website.
5. How consent is obtained and changed
On your first visit, Analytics is off. We load Google Analytics 4 only after you accept Analytics. Rejecting non-essential technologies leaves Analytics disabled. Closing or continuing to browse does not indicate consent.
Crisp’s chat launcher may load and display before you interact with it. Total Privacy Mode prevents Crisp from creating a visitor session cookie or persistent session at that stage. If you actively open chat, the resulting session storage is used to provide and maintain the support conversation you requested.
You can change or withdraw your Analytics choice at any time using Cookie Settings. Withdrawal prevents future Analytics tracking and removes the related website-domain analytics cookies that the site can identify.
We may ask for consent again if this policy, the consent version or the technologies we use materially change.
6. Contact us
Myriad Developments LimitedMyriad House
112–114 St Mary’s Road
Market Harborough
Leicestershire
LE16 7DX
Email: info@myriadassociates.com
Telephone: 01858 776 045